Global Consumer Digital BI Analyst

Global Consumer Digital BI Analyst, Permanent

At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose.

As a proud part of the Coca-Cola system and working hand in hand with our pioneering partners, we’re in over 50 countries and counting. Whether it’s served in-store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment. 

Our teams truly make a difference. Whether it’s pioneering new tech for the perfect pour, launching award-winning campaigns, developing exciting new menu items, or supporting our people to grow – together, we stir up success. 

Join Costa Coffee’s Global Consumer Data & Digital Analytics Team as a Global Consumer Digital BI Analyst and play a pivotal role in shaping the future of our award-winning Costa Club loyalty programme. With access to a database of over 7 million consumers, you’ll transform data into powerful insights that drive commercial impact and enhance the loyalty experience worldwide. This is a unique opportunity to innovate, automate, and influence strategy within a global brand equipped with best-in-class technology and a passion for understanding our customers..

We value curiosity, inclusivity, and a problem-solving mindset. If you thrive in a fast-paced, global environment and are excited to make a meaningful impact, we encourage you to apply.

With inspiring experiences, development programmes, and our apprenticeship scheme, your career can grow far beyond the day-to-day.

What you’ll do 

Being a Global Consumer Digital BI Analyst is about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll: 

• Deliver and maintain reporting: Produce and monitor key daily, weekly, and monthly loyalty performance reports, ensuring accuracy and timeliness of KPIs and insights.
• Enhance BI efficiency: Streamline and automate reporting processes to reduce manual work and improve accessibility of loyalty data across teams.
• Manage Power BI suite: Oversee and optimise Costa’s Power BI reporting estate, capturing stakeholder requirements, building new reports, and maintaining a development backlog.
• Enable data-driven decision-making: Provide actionable member insights to support CRM, Finance, and wider business teams in driving commercial outcomes.
• Ensure data quality and reliability: Monitor data consistency, identify discrepancies in data sources, and collaborate with engineering teams to resolve issues promptly.

Who you are 

It’s your unique ingredients we’re interested in: 

• Power BI and Technical Skills: 1–2 years’ experience building and maintaining Power BI reports, with proficiency in SQL and Databricks to analyse large datasets.
• Analytical and Data Visualisation Expertise: Proven ability to translate data into meaningful insights and create impactful visual reports that inform business decisions.
• Experience in Consumer and Commercial Insight: Understanding of loyalty and consumer metrics, with commercial awareness of the retail industry.
• Collaboration and Communication: Confident communicator, able to partner effectively with cross-functional teams and stakeholders.
• Attention to Detail and Adaptability: Highly organised with strong self-management skills, thriving in a fast-paced environment while ensuring data accuracy and quality.

So, why Costa?  

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity—with some brilliant perks to sweeten the deal. We work in a hybrid environment, giving us the flexibility to balance life while still spending meaningful time together and building strong connections: 

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP) 
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10% 
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure 
• 50% discount in all Costa-owned stores, and 25% off in other participating stores 
• Private medical cover thanks to our Private Healthcare scheme 
• And that’s not all. Explore even more of our perks here: https://costaperks 

Location – Hybrid – London – required to attend our London office 2-3 times a week. 

For any reasonable adjustments and general queries, please get in touch with

We believe in living life with heart – and that starts with our people.By showing up as our authentic selves, we create a culture where everyone belongs. We celebrate diversity in all its forms and are committed to building an equitable and inclusive environment—one that embraces the unique blend of experiences, identities, and perspectives each person brings. This rich diversity strengthens our teams and reflects the spirit of our global brand.

Grounded in our core values—Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players—we strive to make a meaningful impact in everything we do. From empowering communities through the Costa Foundation to supporting local initiatives, we’re committed to changing lives in coffee-growing regions and right here at home.