Digital Account Manager

Digital Account Manager

Location: Feering, Essex

Salary: £30,000 - £35,000

Hybrid: Monday - Friday 9:00AM - 5:30PM (Monday and Thursday in office)

About the Role:

We’re looking for an experienced, capable, and eager Digital Account Manager to join our Digital Client Services team.

Your main responsibility will be managing our Digisuite app, acting as the primary point of contact for clients and overseeing delivery, support, and ongoing optimisation. Experience in a similar agency role is essential. Knowledge of webspace is a bonus.

Benefits:

• Generous Holidays starting from 33 days per annum
• Birthday leave (post-probation)
• Tax Free EOT Bonus • Group Life Assurance
• Social events organised by our Social Committee
• Optional private medical insurance after 1 year
• Long service awards every 5 years
• Employee of the Quarter programme
• Free tea, coffee, snacks, kitchen facilities, and breakout spaces
• Beer Fridge Fridays
• Referral programme
• Pirkx benefits from day one
• Auto-enrolment pension (3% employer contribution after 3 months)

Responsibilities:

• Manage Digisuite projects end-to-end (setup, delivery, support)
• Be the main contact for Digisuite clients
• Coordinate internal teams to deliver projects on time and within budget
• Oversee client training and post-launch support
• Monitor performance and identify improvement or upsell opportunities
• Support web projects (websites, microsites, updates) when required
• Maintain project and billing oversight using internal systems

Requirements:

• Proven experience in a Digital Account Manager or similar agency role
• Strong client management and communication skills
• Ability to manage multiple projects in a fast-paced environment
• Commercially aware and proactive
• Knowledge of webspace / website delivery
• Experience with CMS platforms, Digisuite, or similar tools