Digital Health Support Officer
Job summary
The Digital Health Team are incredibly excited to advertise for a Digital Health Support Officer. The purpose of this role is to participate in the implementation, management and training of Health Informatics solutions to clinical staff in relation to Digital and mobile technology including the Electronic Patient Record (EPR) to support improvements in patient safety and quality within County Durham & Darlington NHS Foundation Trust.
Main duties of the job
Support the Digital Specialist Nurse Service in the delivery of the service and to fully participate in the implementation, management and training of electronic solutions within CDDFT. The role of this job will heavily feature the delivery of EPR training both formally and at the elbow across the organisation from classroom based to on the ward supporting clinicians.
To use specialist clinical knowledge of clinical processes to deliver a multitude of education packages across the Trust at all sites in relation to the electronic patient record both electronically or face to face. This role will cover all aspects of the EPR following the patient journey from birth to death. We require individuals from a wide range of backgrounds who have a keen interest in supporting the organisation with digital solutions.
An interest in a particular aspect of the EPR would be welcomed, for example, knowledge of the Accident and Emergency EPR, Ward based EPR or specialist such as Maternity or Pediatrics.
Provides professional advice in relation to the solutions used across the organisation through at the elbow support and respond to any requests for assistance.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years of as a HCA within the NHS for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).
Job description
Job responsibilities
To actively support the implementation and governance process of electronic solutions under the direction of the Digital Health Teams including Digital Matron and Digital Specialist Nurses.
This will include, but is not limited to:
Assist with the organisation, co-ordination and planning of a schedule of training
Delivery of a multitude of education programmes focused on the electronic patient record to a diverse target audience in a range of settings such as formal training classroom based, junior doctor forums, engagement events, team meetings and our biggest focus of at the elbow training. Delivering real time education in a clinical setting ensuring our staff are adequately trained and up to date.
Help to build and write teaching plans to suit the needs of the teaching situation and identify candidates who require additional support and ensure this is provided in a manner that encourages learning.
Work in a manner that allows education delivery to all clinical staff this will include weekend and night shift working
Participate in training needs analysis.
Act as custodian for digital solutions provided to the clinical teams, ensure it is in good working order, co-ordinate the maintenance of equipment and maintain a database of the equipment.
To be a first point of contact for the care groups in relation to product troubleshooting
To work clinically alongside registered and non-registered clinical staff supporting the introduction of digital projects, demonstrating clinical competence.
Ensure clinical competence is maintained and, when working in clinical areas, ensure that you respond in a timely manner to meet patient needs and ensure excellent standards of clinical care are provided to patients.
Recognise limitations in clinical knowledge and skills and never undertake tasks which are not within the role of the Digital Health Support Officer.
Exercises clinical judgement in response to emergency actions whilst undertaking duties in clinical environments and understands the underlying Trust Policies and Procedures.
To enhance clinical engagement through effective communication.
Clinical audit and data gathering to provide appropriate information to the Digital Matrons/Digital Specialist Nurses when required.
Check progress against agreed targets highlighting where improvements are required
Ensure accurate database is maintained with regard to training records, achievement and updates in accordance with project milestones
Attend Essential Training as scheduled, comply with regular appraisals and flexibility needs of the team
Person Specification
Special Skills & Knowledge
- Well-developed interpersonal and communication skills
- Experience of teaching a diverse range of staff
- Ability to work on own initiative
- Ability to fulfill all aspects of the role
- Motivated and enthusiastic individual
- Good understanding of digital heath used in current solutions used e.g. EPR, eObservations
- Ability to integrate knowledge and skills with the education elements of the role
- Evidence of problem solving skills
- Can communicates effectively with clinical/non-clinical staff across a wide range of roles and specialties
- Acknowledges and accommodates any perceived barriers and any potential digital literacy barriers
- Demonstrate competent computer proficiency (Microsoft word, excel)
- Knowledge of the Trusts EPR solution and applications is advantageous but not essential
Special Requirements
- Must be able to travel to all areas within CDDFT
- The postholder will be required to deliver education programmes to all staff, this will include delivery of education in the out of hours periods (night duty and weekends) on a rota basis
Experience
- Interest in service improvement and governance
- Has awareness of patient safety and quality improvement projects and how a role in Digital Health could support that
- Evidence of a working knowledge of EPR systems and their usage.
- Previously worked in acute hospital setting
Qualifications
- Minimum 5 GCSE (Grade C) or equivalent qualification, or equivalent knowledge gained through work experience
- ITQ / ECDL or other recognised IT Qualification or equivalent knowledge gained through work experience
- NVQ Level 4 or significant equivalent knowledge gained through work experience
- Teaching qualification desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
University Hospital Of North Durham
North Road
Durham
DH1 5TW
Employer's website
https://www.cddft.nhs.uk/