Patient System Service Desk Operator
Job summary
The delivery and support of digital technology at Harrogate and District NHS Foundation Trust is fundamental in enabling staff to provide excellent and safe patient care.
The Trust has invested significantly in digital technology and the rapid increase of electronic patient record systems being deployed has created greater need for further Patient Systems resource to provide first line support to service users.
Would you like to increase your existing knowledge of Harrogate and District NHS Foundation Trust's electronic patient systems, develop specialist patient system skills and be part of a team providing excellent customer service to end users across the HDFT organisation?
Please note, this role is fixed term until 31/03/2022.
Main duties of the job
The post requires an efficient, caring and proactive individuals with an appreciation and understanding of the confidential nature of the work.
Applicants will be providing first line support and assistance for using helpdesk software to patient systems service users, (full training on patient systems and helpdesk software will be provided) . The successful candidates should be able to demonstrate accuracy and attention to detail, be excellent communicators with good IT and telephone skills and have the ability to meet deadlines on a daily basis whilst maintaining a positive approach, and providing a quality service that supports our patient care.
About us
This role provides a great insight into the NHS and requires excellent inter-personal skills when communicating with patients and members of staff at all levels within the Trust.
At Harrogate and District NHS Foundation Trust we believe that You Matter Most. This is reflected in our values of Responsible, Respectful and Passionate. So if you are looking for a career in the NHS where you can make a real difference to patients' lives, this is the place for you.
Job description
Job responsibilities
This is an exciting opportunity for a enthusiastic, customer focussed individuals to join the Patient Systems Team and support both business-as-usual and ongoing projects. You will provide specialist knowledge and support to system users, be committed to service delivery and continual customer focussed improvement.
For further information on this position please see the Job Description and Personal Specification attached.
Person Specification
Qualifications
- Educated to diploma level or equivalent or equivalent experience
- Service Desk qualifications or training
Experience
- Experience in a Service desk role
- Understanding of ITIL process and procedure.
Knowledge
- Knowledge of electronic patient record systems used for the provision of patient care
- Good documentation skills and ability to create user guides and basic training material
- Ability to work on own initiative and also effectively as part of a team in a customer focused environment.
- Able to analyse and identify then resolve a variety of issues e.g. system errors, user problems
- Knowledge & experience of remote control & support software.
- Ability to diagnose and fault find issues between hardware, software, application, and network.
- Experience of national NHS systems, E-mail, SPINE
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Harrogate and District NHS Foundation Trust
Address
Harrogate District Hospital
Lancaster Park Road
Harrogate
HG2 7SX
Employer's website
https://www.hdft.nhs.uk/