Infrastructure and EUC Manager - Hybrid - Birmingham

Infrastructure and EUC Manager - Hybrid - Birmingham

Hybrid - Birmingham 3x days per week

The salary on offer for this role is £54,500 plus 20% flex fund

Infrastructure and EUC Manager required for our leading client based in Central Birmingham. Sitting within the Platforms & Operations function, you'll lead the delivery, maintenance and availability of infrastructure and workplace services - from end-user computing and digital workspaces to meeting room technology. This is a unique opportunity to oversee supplier resources, drive innovation and ensure seamless IT operations that enable organisational success.

Key Responsibilities:

• Design and Manage IT Platforms: Lead the design, operation, and performance of IT Infrastructure and Workplace Services, ensuring services meet business objectives, financial targets, and supplier performance standards.
• Plan and Implement Solutions: Oversee the planning, installation, maintenance, and acceptance of new and updated infrastructure and workplace components, aligning with service expectations, security requirements, and quality standards.
• Deliver Core Services: Support the design and delivery of infrastructure (compute, cloud, network) and workplace services (end-user computing, digital workspace, meeting rooms) in line with agreed support models and compliance requirements.
• Manage Suppliers and Resources: Direct and manage supplier teams and internal resources to ensure delivery of capabilities within agreed SLAs, KPIs, and targets.
• Problem Resolution: Anticipate, investigate, and resolve issues in systems and services, developing effective solutions to maintain service continuity.

Key Skills:

• Technology Service Management: Ability to manage technology-based services to meet organisational needs.
• IT Infrastructure Expertise: Skilled in deploying, configuring, and operating IT infrastructure, including cloud systems and networking (O365/Azure)
• Operations Management: Experience supporting IT operations to ensure successful delivery of infrastructure and workplace services.
• Familiarity with delivery methodologies (e.g., Agile, Waterfall, Lean) and their integration into IT projects.
• Supplier Management: Ability to manage supplier performance, balancing cost, efficiency, and service quality.

Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.

Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!

Crimson is acting as an employment agency regarding this vacancy