Customer Support Engineer – DERMS
Role - Customer Support Engineer – DERMS
Work Model - Fully Remote
Contract Type – 6 months contract Inside IR35 (Likely to be extended every 6 months)
Day Rate – Competitive market rate
Key Skills / Screening
- Prior experience supporting DERMS or other OT/IT grid management platforms
- Knowledge of GridOS ecosystem and DERMS integration
- Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2)
- Cloud/hybrid environments (Azure, AWS)
- Certifications: ITIL, Security+, or utility-specific systems training
- Scripting/automation: Python, Bash, PowerShell
Key Responsibilities
- L2/L3 support for DERMS applications, integrations, and services
- Monitor availability, performance, and data flows between DERMS, SCADA, ADMS, EMS, and DERs
- Resolve incidents, service requests, and escalations per SLAs
- Perform RCA and implement permanent fixes
- Support patching, upgrades, deployments, and configuration changes
- Collaborate with engineering and product teams on reliability, scalability, and cybersecurity
- Maintain knowledge base, SOPs, and runbooks
- Support DER aggregation, forecasting, optimization, scheduling, and dispatch
- Participate in 24x7 on-call rotation
- Follow ITIL incident, problem, and change management processes
Required Qualifications
- Bachelor’s degree in Electrical Engineering, Computer Science, or related field (or equivalent experience)
- 3+ years in application support, energy management systems, or grid platforms
- Strong understanding of DERMS, DERs (solar, wind, batteries, EVs), and grid operations
- Linux/Unix, databases (SQL/Oracle/PostgreSQL), APIs/integration tools
- Strong troubleshooting across application, middleware, and network layers
- Experience with monitoring tools (Splunk, Grafana, AppDynamics, etc.)
- Familiarity with SCADA, ADMS, EMS, OMS, or similar systems
- Strong communication and problem-solving skills
If you're interested and want to know more about the hiring client please contact Toni (email mentioned in the job posting) or apply here