Customer Support Engineer – WAMS

Role - Customer Support Engineer – WAMS
Work Model - Fully Remote

Contract Type – 6 months contract Inside IR35 (Likely to be extended every 6 months)

Day Rate – Competitive market rate

Key Skills / Screening Keywords

WAMS, Power Systems, EMS, DMS, SCADA, eterra

Job Description

• Bachelor’s degree in Electrical Engineering, Computer Science, or related field
• Strong knowledge of Power Systems, SCADA/EMS/DMS, and Synchrophasor/PMU technology
• Hands-on experience with WAMS platforms (GE, Siemens, ABB, or similar)
• Experience with Linux/Windows servers, networking, and databases (Oracle/SQL)
• Familiarity with IEEE C37.118, ICCP/TASE.2, DNP3, IEC 61850
• Strong problem-solving and analytical skills
• Excellent communication skills for working with global customers

Responsibilities

• Provide L2/L3 customer support for WAMS applications and infrastructure
• Troubleshoot WAMS performance, connectivity, and data quality issues
• Monitor real-time PMU data flows
• Support incident, problem, and change management (ITIL)
• Perform root cause analysis and implement corrective actions
• Support upgrades, patches, and hotfixes
• Document solutions and share best practices
• Collaborate with engineering and R&D teams
• Deliver customer training and technical guidance
• Drive continuous service improvements

If you're interested and want to know more about the hiring client please contact Toni (email mentioned in the job posting) or apply here