Lab Engineer
Lab Engineer / Laboratory IT Support Engineer (Onsite)
We are recruiting a Lab Engineer / Laboratory IT Support Engineer to provide hands-on IT and EUC support within a scientific / R&D laboratory environment. This is a fully onsite role, supporting scientists with laboratory PCs, instruments and connected devices.
This position is highly practical and suited to someone with strong desktop support, Active Directory and lab-facing IT experience, rather than corporate service desk backgrounds.
Key Responsibilities
- Provide end user computing (EUC) and desktop support to scientists and lab users
- Image, build and onboard laboratory PCs and devices to the network
- Support laboratory instrumentation, device connectivity and data flows
- Troubleshoot hardware, software, network and connectivity issues
- Use ServiceNow or similar ticketing systems for incident management
- Support secure and validated environments, including GxP / non-GxP systems
- Assist with documentation, testing and validation of laboratory systems
Essential Skills & Experience
- Proven experience as a Lab Engineer, Lab IT Support, EUC Engineer or Desktop Support Engineer
- Experience supporting laboratory or R&D environments
- Strong knowledge of Active Directory
- Hands-on desktop support / break-fix experience
- Understanding of networking fundamentals (IP, subnetting, connectivity)
- Experience with ServiceNow or ticketing systems
Desirable
- Pharma, biotech or life sciences background
- Experience supporting scientific or analytical instruments
- Exposure to validated or regulated environments
This role suits candidates who enjoy onsite, hands-on technical support in fast-paced laboratory settings.