IT Service Desk Analyst

IT Service Desk Analyst - London - 12 Month Fixed Term Contract - £35,000 per annum

**Hybrid Working** - 3 days in the office 2 from home

A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based global law firm on a 12 month fixed term contract basis.

Key Responsibilities

• Act as the initial contact for all incoming IT queries via phone, email, and ticketing system
• Prioritise and log tickets accurately, including actions and resolutions
• Troubleshoot incidents and fulfill service requests following defined processes
• Escalate complex issues when needed, collaborating with 2nd/3rd line teams
• Communicate effectively with stakeholders across the business
• Share knowledge within the team and champion tech engagement internally
• Act as a tech ambassador, promoting high standards of support

What You’ll Need

• Strong customer service mindset with the ability to explain tech to non-technical users
• Proficiency in Microsoft Windows 10 and Office 365
• Experience with key technologies such as:
• Active Directory, Azure, Exchange Online
• Networking (DNS, DHCP), Intune, SCCM
• DMS (iManage Cloud), PMS (Aderant), CRM (Interaction)
• Mobile device support (iOS/Android), Remote access (AOVPN), MFA tools
• Printer support, Call manager systems (Cisco/MS Teams/Nimbus), Mimecast
• Experience working within a law firm is essential

IT Service Desk Analyst - London - 12 Month Fixed Term Contract - £35,000 per annum