Technical Support Analyst

Technical Support Analyst - London - Permanent - £50,000 per annum

**Onsite role 5 days per week in the office**

A fantastic opportunity has arisen for an Technical Support Analyst to join our London based global law firm on a permanent basis.

Key Responsibilities

• Provide end-user support for firm-approved applications including Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, and BigHand
• Support remote computing solutions (VPN, VMware) and assist with videoconferencing across internal and external locations
• Configure, install, and maintain software, PCs, laptops, printers, and networking hardware
• Maintain accurate hardware inventory and coordinate equipment relocation
• Work collaboratively with other Technology team members on installations, upgrades, training, and documentation

What You Bring

• A problem-solving mindset and the ability to collaborate across teams
• Strong analytical skills for troubleshooting, diagnosing, and resolving tech issues
• Experience with hardware/software installations, technical documentation, and user training
• Professional interpersonal skills and confidence working with all levels of the firm
• In-depth knowledge of standard software applications and hardware components
• Experience working within a law firm is essential

Technical Support Analyst - London - Permanent - £50,000 per annum