Customer Service Executive Apprentice
As a Customer Service Apprentice, you will play a key role in supporting our day-to-day operations, ensuring customer orders and queries are handled efficiently and professionally. This is an excellent opportunity to gain hands-on experience while working towards a recognised customer service qualification.
Role
Job Purpose:
We are a trusted name in the broadcast and professional video equipment industry, known for delivering high-quality products and exceptional service. As we continue to grow, we are looking for a proactive and enthusiastic Customer Service Apprentice to join our team and provide first-class support to our customers.
- Accurately verify and input new customer orders into our system
- Communicate with customers regarding incomplete or unclear orders
- Keep customers informed on the progress of their orders
Respond to customer queries via phone and email in a professional and timely manner - Resolve any service-related issues or complaints with empathy and efficiency
- Work closely with the dispatch team to ensure timely order fulfilment
- Maintain accurate records and activity logs to ensure clear audit trails
- Liaise with internal and external suppliers to resolve order-related queries
- Provide cross-departmental support to aid smooth business operations
- Perform general administrative and office duties as required
Training
- All work based learning
- The Apprenticeship will involve virtual monthly teaching & learning sessions with your assigned Skills Coach
- Work will be set each month for completion. This may include written work, workbooks, research, projects, assignments.
- Access to a virtual learning platform will be inclusive to support with learning resources, support material, short courses & your learning log and recording off the job hours
- Long-term growth within the company
- Skill development opportunities
- Job security
- Apprenticeship Standard
- Customer service specialist (level 3)
- Training Provider
- SR APPRENTICESHIPS LIMITED
- Working Week
- Monday- Friday 09:00- 17:30
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 22nd August 2025
- Start Date
- Tuesday, 26th August 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
Qualifications
- English GCSE, grade C/4 (Essential)
- Maths GCSE, grade C/4 (Essential)
About the Employer
DIGIBROADCAST COMPANY LTD
Digibroadcast Co. LTD is a leading UK-based supplier of professional broadcast and video production equipment, serving clients across the globe. With over two decades of experience in the industry, we specialize in providing cutting-edge solutions for television studios, production houses, content creators, and independent filmmakers. Our product range spans from cameras, lenses, lighting, audio gear, and studio equipment to grip accessories and post-production tools — sourced from top brands like Sony, Blackmagic, Canon, Sennheiser, and more. At Digibroadcast, we are committed to excellence, innovation, and customer satisfaction. Our team thrives in a fast-paced, collaborative environment where quality service and industry expertise define our brand. If you're passionate about technology, media production, and want to be part of a dynamic and growing organization, we’d love to hear from you.
- Company
- DIGIBROADCAST COMPANY LTD
- Location
- 15D OAKCROFT ROAD, CHESSINGTON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,704 to £25,396.80 a year
- Posted
- Company
- DIGIBROADCAST COMPANY LTD
- Location
- 15D OAKCROFT ROAD, CHESSINGTON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,704 to £25,396.80 a year
- Posted