IT Assistant Apprentice
Working as part of a Desktop and System support team providing a wide variety of services. You will provide 1st and 2nd line support functions to a wide range of user bases in a predominantly Microsoft environment. Support will be provided by telephone, desk visit or remote support via Teams or Zoom etc.
Role
- Perform both first and second line support via remote or desk visit.
- Prioritise and diagnose incidents and requests according to agreed procedures.
- Investigate causes, resolve or escalate to senior team members.
- Act as the main contact point, receiving and handling requests for support via multiple channels.
- Analyse causes of incidents and inform service owners to minimise the probability of recurrence and contribute to service improvement.
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services.
- Learn technical content that aligns to and is relevant to employers and the market.
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
- Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
- Upon successful completion of this apprenticeship, you may have the opportunity to join the business permanently or progress onto a more advanced apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Friday, between 9am - 5pm with 30 mins for lunch.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Monday, 15th September 2025
- Start Date
- Monday, 22nd September 2025
Desired Skills
- Communication skills
- IT skills
- Analytical skills
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)
About the Employer
DOWNING COLLEGE IN THE UNIVERSITY OF CAMBRIDGE
Founded in 1800, Downing College in the University of Cambridge has a unique and magnificent setting among twenty acres of lawns and trees yet is located in the centre of Cambridge. The open landscape has a superb collection of neo-classical buildings from the nineteenth, twentieth and twenty-first centuries. Those living and working in Downing enjoy a beautiful environment unique in Cambridge in its spaciousness. The College is composed of approximately 50 Fellows and 165 non-academic staff and its aim is to help all students to develop their academic ability and personal potential during their time here. We pride ourselves on being a friendly and informal community for Fellows, staff and students alike. Set within this expansive and beautiful landscape, Downing also has a thriving conference business and provides customers with a choice of superior conference, meeting and theatre facilities.
- Company
- DOWNING COLLEGE IN THE UNIVERSITY OF CAMBRIDGE
- Location
- DOWNING COLLEGE, CAMBRIDGE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £23,280 a year
- Posted
- Company
- DOWNING COLLEGE IN THE UNIVERSITY OF CAMBRIDGE
- Location
- DOWNING COLLEGE, CAMBRIDGE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £23,280 a year
- Posted