IT Helpdesk Technician Apprentice
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and Networking - Azure - Level 3 Apprenticeship. Duties will include resolving network, hardware and software issues
Role
- First line support for all clients, from first call to ticket resolution
- Accurate ticket logging and documentation
- Technical support – Remote and on site, telephone and email diagnosis
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premises and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals qualification
- Get an introduction to Windows, Linux, and PowerShell
Clear progression path: after apprenticeship completion, ongoing support for further skills development and career growth within the company.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Monday, 1st September 2025
- Start Date
- Monday, 8th September 2025
Desired Skills
- Communication skills
- Customer care skills
Qualifications
- 3 of any subject GCSE, grade 4+ (A*-C) (Essential)
- Maths and English GCSE, grade 3+ (D or above) (Essential)
About the Employer
NTRUST SYSTEMS LTD
We are proud of the team that we’ve built at nTrust. Our staff have all the opportunities they desire to grow their knowledge and enhance their skills. It’s their dedication and endeavours to provide an excellent experience for our customers that allows us to boast a 97% client retention rate.
- Company
- NTRUST SYSTEMS LTD
- Location
- 26 Holmethorpe Avenue, Redhill, Surrey, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £26,000 a year
- Posted
- Company
- NTRUST SYSTEMS LTD
- Location
- 26 Holmethorpe Avenue, Redhill, Surrey, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £26,000 a year
- Posted