Provisioning Coordinator

Company Description
Join the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there's always an exciting new opportunity to support UK businesses on the horizon.

Job Description
To provide timely and competitive quotes for customer enquiries in relation to MAC (moves, adds and changes) requirements for customers' existing telephony set up.

**Location: Prudhoe

Salary: £23,809.50

Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30
Key Responsibilities:**

• Task management.
• Make welcome/confirmation calls and send confirmation e-mails.
• Accurate input of order details onto all systems.
• Liaise with customers/business and resellers partners regarding order queries/amendments.
• Provide technical advice to customer/business partners/resellers and internal staff.
• Placement of all order types on Daisy Central and other Portals.
• Co-ordinate jobs with end users.
• Deal with order rejections.
• Liaise with customers and business partners to resolve issues and provide regular updates.
• Raise and resolve provisioning escalations and faults.
• Check all accounts are set-up and billing correctly.
• Schedule and action all tasks to completion within specified timescales.
• Follow all procedures and deliver high level customer service for maximum customer satisfaction.
• Work towards set KPI's, goals and objectives.
• Ensure all systems are kept fully updated for each action and point of customer contact.
• Complete any required reporting.
• Deal with internal queries as required.

Qualifications

• Excellent telephone manner.
• Ability to manage own workload.
• Previous experience of Microsoft packages.
• A 'can do' and positive attitude towards work and personal development.
• Excellent communication skills both verbal and written

Additional Information

What are the benefits of working at Daisy?
25 days holiday
+ bank holidays, with an extra day for each year of service (up to 30 days)

An extra day off
on your birthday or if you're getting married

£500 referral bonus
– bring great people, get rewarded

Exclusive Virgin Media and O2 staff discounts
Professional development
– training and support to help you grow

Eye care vouchers and discounted Medicash
membership for healthcare savings

Sim deals
for you and your family/friends

Exclusive discounts and savings
at over 1,200 retailers