Help Desk Technician Apprentice

This is a rare opportunity to become part of the Derbyshire Constabulary "family" based at their Force Headquarters in Ripley. The purpose of these roles is to provide a customer-focused, effective and efficient administrative support to the Regional Forces.

• Provide technical support to customers both internal and external through a range of communication channels
• Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
• Interpret technical specifications relevant to the ICT task
• Apply the appropriate security policies to ICT tasks in line with organisational requirements
• Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
• Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
• Apply appropriate testing methodologies to hardware or software or cabling assets
• Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
• Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners, and cameras
• Address IT issues by prioritising in response to customer service level agreements
• Administer security access requirements and permissions for stakeholders, escalating as necessary, for example, password resets
• Support the roll-out of upgrades, new systems or applications

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• self motivated
• Confidentiality

• English and maths GCSE, grade C / 4 or Level 2 equivalent (Essential)