IT Service Desk Analyst

Devonshire Hayes has partnered with a fantastic company to help them secure an IT Service Desk Analyst.

Job spec:

• Being the first point of contact for all IT-related support for the firm company, ensuring that each support call (telephone, e-mail or in person) is dealt with promptly, efficiently, competently, and professionally. This includes providing out-of-hours support (at weekends and until midnight Mondays to Fridays) on a rotational basis as part of the IT 24/7 follow-the-sun support offering.
• Excellent troubleshooting skills, with demonstrable general knowledge of hardware, such as laptops (Intune), and mobiles.
• A minimum of 12 months' IT help desk support experience within a professional service
• Experience of core Microsoft Office 365 products – Word, Excel, PowerPoint, Outlook and Teams.
• General understanding of legal software is advantageous.
• Audio/Video conference knowledge desirable.
• ITIL Foundation qualification desirable.

Hybrid working 50%: One week in the office and the next week WFH.