Desktop Support Team Lead / 2nd Line Support Team Lead

Devonshire Hayes have partnered with a great organisation to help them secure a 2nd Line Team Lead / Desktop Support Team Lead to lead a team on 5 engineers.

This is a hands-on technical leadership role, responsible for managing the day-to-day operations of the 2nd Line Support team, ensuring high-quality service delivery, and providing escalation support for complex technical issues.

• Proven experience of leading 2nd Line / Desktop Support teams
• Strong knowledge of:
  • Microsoft 365 administration (Exchange Online, Teams, SharePoint).
  • Windows 10/11 and Windows Server environments.
  • Active Directory, Group Policy, and user management.
  • Networking fundamentals (DNS, DHCP, TCP/IP, VPN).
  • Hardware support and troubleshooting (PCs, laptops, printers).
• Experience with remote monitoring and management tools (RMM).
• Excellent customer service and communication skills.
• Ability to prioritise and manage multiple tasks in a fast-paced environment.
• You will be required to work onsite fulltime for this opportunity.

Desirable:

• ITIL Foundation certification.
• Experience with Azure AD, Intune, and endpoint management.
• Exposure to project work or service improvement initiatives.