Technology Support Officer

Your New Role

We're supporting a leading gaming and gambling technology business in the search for an experienced Technology Support Engineer to join their UK infrastructure team. The role focuses on providing hands-on end-user and infrastructure support across both cloud and on-prem environments within a high-availability, regulated setting.

The successful candidate will have a minimum of five years' experience in a Service Desk or IT Service Centre environment, with strong exposure to Microsoft and Mac platforms, M365, Azure and Exchange, plus solid networking and virtualisation skills.

Your Key Responsibilities

Install, configure and support hardware, software and network services across the business.

Provide troubleshooting and escalation support for end-user devices, servers and collaboration tools (Teams, SharePoint, Exchange).

Administer Active Directory, Intune and other endpoint management tools.

Support hybrid infrastructure environments (on-prem, Azure, AWS).

Deliver high-level customer service and maintain SLAs through the internal ticketing system.

Contribute to continuous improvement and mentoring within the support function.

You Will Have

5+ years in IT Support or Infrastructure roles (Service Centre / Helpdesk).

Strong Microsoft 365, Windows Server, Exchange and AD administration skills.

Experience supporting virtualised and cloud-based environments (Azure / AWS).

Knowledge of networking fundamentals - TCP/IP, DNS, DHCP, VLANs.

Comfortable supporting both Windows and macOS.

Relevant certifications (CompTIA, Microsoft, ITIL, or equivalent) advantageous.