IT Support Analyst - 1st/2nd Line Support Engineer

Devonshire Hayes have partnered with a fantastic company as they are looking to hire a talented IT Support Analyst to join their team. You will be tasked with,

Key Responsibilities:

• Active Directory Management: Provide user account management, group policy administration, and support for Active Directory-related issues.
• Microsoft 365 Entra: Support and troubleshoot Microsoft 365 Entra setup and integrations, ensuring seamless access and functionality.
• Laptop Builds & Configurations: Build, configure, and deploy laptops to end-users, ensuring they are properly set up with necessary software, drivers, and security settings.
• Technical Support: Offer support to end-users, resolving hardware, software, and networking issues, either remotely or on-site for Windows 10, 11 and Office 365.
• Troubleshooting & Issue Resolution: Troubleshoot and resolve technical issues related to operating systems, applications, networks, and hardware.
• Documentation & Reporting: Maintain documentation of troubleshooting steps, technical issues, and configurations.
• Software & Hardware Installations: Assist with the installation and configuration of software, operating systems, and hardware peripherals for end-users.
• Collaboration: Work closely with internal IT teams to provide efficient solutions and escalate issues when necessary.

You will be required to work 5 days per week onsite.