Service Owner

Job description

Job responsibilities

Why this role?This is not project or programme management. It is service leadership: you will own outcomes, not schedules; lead empowered teams, not task lists; and focus on solving real problems for users, not just delivering features.

If youre an experienced Product Leader in the private sector looking to apply your skills to public impact, or you have Service Owner/Product leadership experience in government digital, this is a chance to shape one of the most impactful digital portfolios in NHS Wales working at the intersection of healthcare, policy, and technology, in a culture that values openness, learning, and continuous improvement.

Person Specification

Qualifications and/or Knowledge

• Educated to Master's degree or equivalent in associated professional field
• Evidence of continuing professional development
• Expert knowledge and experience of Service Ownership and Product Management in an IT/digital environment; managing large and complex services
• Expert knowledge and experience of the Agile tools and techniques to deliver large-scale programmes, services, and products, as well as financial, legal, and technical issues related to delivering at scale.
• Detailed knowledge and understanding of complex/ transformational change and of change management theory and processes

• Welsh Language Skills are desirable level 1, or above, in understanding, speaking, reading, and writing in Welsh.
• Specialist Knowledge of NHS and or local authority policies, strategies, and governance processes.
• Specialist Knowledge of NHS or other public sector planning, capital, and management processes.

Experience

• Delivering high quality digital products and services that meet the service standards and are best in class for meeting users' raised expectations of technology whilst taking responsibility for legacy technology in the service area, and tackling the risks associated with it
• Substantial experience of managing / leading teams to deliver project objectives on-time and on-budget
• Creating and communicating a compelling service vision and roadmap ensuring the right balance of meeting business/user objectives and managing technical risk
• Representing a service area to board-level officials and senior stakeholders, using information from diverse user, commercial and service sources.
• Embedding digital culture with your stakeholders, the organisation, and the wider NHS Wales
• Experience of dealing with major IT private sector providers in delivering major IT projects and solutions

Skills and attributes

• Outcome-focused - balancing the needs of competing stakeholders, with a highly developed sense of customer awareness, ensuring that services are valuable and effective for the organisation.
• Excellent communication skills and interpersonal skills, when dealing with highly complex and sensitive information to a wide range of stakeholders across organisational boundaries, and excellent presentation, negotiation, and facilitation skills.
• Adept at finding ways of solving or pre-empting problems
• Excellent organisational, judgement, analysis, and decision-making skills on extremely complicated problems
• Able to operate effectively in a changing environment.
• Leadership and development of high performing multidisciplinary teams that use service design and user-centred, data-driven, cloud based delivery practices.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Digital Health and Care Wales

Address

Hybrid working

Ty Glan yr Afon, 21 Cowbridge Road

Cardiff

CF11 9AD

Employer's website

https://nwis.nhs.wales/