1st line support

We are looking for an 1st line support person office based near wembely this is 5 days in the office

You must have some experince or it graduate

Please email me only with your latest cv and I will get back to you

Job Title:

1st Line IT Support Engineer

Hours of work

Key Information (Essential)

Monday to Friday, 08:30 - 17:30

• Salary is minimum wage
• Must have a basic understanding of Windows 10 and 11
• Must have the right to work in the UK
• Either an IT Graduate or a professional already working within the IT sector; candidates must have a clear background in IT.

Responsibilities / Essential Skills

• Support with fulfilment of Service Requests, Incidents, Monitoring and completion of daily tasks within Service Level Agreements
• Manage incident and service desk tickets through to resolution including knowing when to escalate to 2nd/3rd Line
• Management of Service Desk processes such as Joiners, Movers, Leavers, etc
• Ensure that the Service Desk delivers excellent Customer Service
• Identify and implement improvements to IT services, tools and processes administered and supported by Service Desk
• Improve end user experience of technology within the group and drive initiatives to improve SLA performance of Service Desk deliverables
• Support the Service Desk team by providing guidance on analysis, troubleshooting and problem solving to help expedite resolution when escalating issues
• Encourage and facilitate training of users on platforms, technology and IT strategy for delivering excellent communication and understanding to staff members
• Maintain stock levels and asset inventory of equipment to ensure enough capacity to deal with typical end user problems in a timely fashion.
• Provide the team with feedback information regarding changes, maintenance, known problems and new services, to help coordinate team resources

Experience and Technical Qualifications

• Supporting end users in IT environments
• Azure and On-prem Active Directory administration
• Windows 10/11 OS support
• Microsoft/Office 365 User

Administration

• Understanding of LAN/WAN networking, TCP/IP, DNS, VPN
• Experience using an incident/request helpdesk management system
• Maintaining software and hardware asset management
• Fault diagnosis and troubleshooting for user hardware/software
• Must have a basic understanding of Windows 10 and 11
• Must have the right to work in the UK
• IT graduate or professional already working in IT with a clear IT background
• SharePoint Online
• Mobile Device Management (MaaS360 / Intune)

Qualifications and Certifications

• IT degree, diploma, or equivalent
• Extensive experience delivering IT support services to a diverse organisation