1st Line IT Support Engineer Apprentice
The role is based within the IT Team, forming part of the internal IT Operations department at our Mossfield Road site. This position is a front-line role, providing direct IT support to staff across the Don-Bur Group.
Role
- Installation and replacement of IT hardware and equipment across all Don-Bur Group sites
- Responding to and logging IT incidents and service requests via telephone, email and the IT Service Desk system
- Prioritising and escalating support calls where required
- Diagnosing and resolving hardware and software issues
- Ownership of incidents and service requests through to resolution
- Ensuring support calls are resolved within agreed service levels
- Providing clear and timely updates to users
- Maintaining accurate and up-to-date records within the IT Service Desk
Training
You will be expected to undertake an apprenticeship programme alongside your employment and continue professional development during this time.
This may include training in areas such as:
- Level 4 Network Engineer or infrastructure-focused apprenticeship pathways
- Vendor certifications (e.g. Cisco CCNA or equivalent)
- Cyber security fundamentals and modern security practices
- Microsoft infrastructure, cloud and security technologies, including the Microsoft 365 and security platform
Development & Progression
As part of ongoing development, the successful candidate will have the opportunity to:
- Assist with IT infrastructure and networking-related projects under supervision
- Gain exposure to wired and wireless network environments
- Support proactive improvements to IT systems based on industry best practice and emerging technologies
- Assist with monitoring system and network performance
- Develop knowledge of cyber security principles and modern IT infrastructure
- Apprenticeship Standard
- Network engineer (level 4)
- Training Provider
- NEWCASTLE AND STAFFORD COLLEGES GROUP
- Working Week
- Monday to Thursday 08:30- 16:45 Friday 08:30- 15:30
- Expected Duration
- 2 Years
- Positions Available
- 1
- Closing Date
- Monday, 16th February 2026
- Start Date
- Monday, 2nd March 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
Qualifications
- ICT Other, grade Pass or above (Essential)
About the Employer
Don-Bur
Don-Bur is a UK-based designer and manufacturer of commercial vehicle trailers and rigid bodywork, working in long-term partnership with fleet operators across the UK.