IT Support Specialist
We are exclusively partnering with a fantastic, well-established business based in Bedford to recruit an IT Support Specialist / IT Support Engineer. This is an excellent opportunity for a hands-on IT professional who enjoys providing high-quality support and keeping systems running smoothly.
As an IT Support Specialist, you will provide first- and second-line technical support to users across the business, ensuring minimal downtime and a great user experience. You'll be involved in day-to-day IT support, system maintenance, and onboarding/offboarding activities, working across a modern Microsoft-based environment.
Key Responsibilities
- Provide first- and second-line technical support to end users (in person, phone, email, and ticketing system)
- Troubleshoot hardware, software, network, and system issues
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Support operating systems including Windows, macOS, and Linux
- Manage user accounts, permissions, and access (Active Directory, Azure AD, email systems)
- Document issues, resolutions, and procedures within the IT knowledge base
- Escalate complex technical issues to third parties or senior IT teams when required
- Support employee onboarding and offboarding processes
- Diploma or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience)
- Proven experience in an IT support or helpdesk role
- Strong knowledge of computer hardware, software, and networking fundamentals
- Experience using ticketing systems and remote support tools
- Working knowledge of cybersecurity principles
- Experience with Active Directory, Office 365, and Azure Active Directory
- Experience with Microsoft Intune
- Basic understanding of servers, virtualization, and cloud platforms
- Excellent problem-solving and communication skills
- Ability to work independently and manage multiple priorities
- Hybrid working model
- Salary up to £35,000 (dependent on experience)
- Opportunity to join a supportive, forward-thinking business
- Exposure to a broad and modern IT environment
EA First Ltd are acting as an Employment Agency for this permanent vacancy.