IT Support Analyst Apprentice
The successful candidate will play a crucial role in providing technical assistance and support to end-users while ensuring a positive and efficient resolution of IT-related issues. You will be the first point of contact for all IT-related matters, delivering exceptional service and contributing to the overall success of our IT support function.
Role
- To log all incidents and service requests in the Ebiquity IT service management tool. The interactions can take place through multiple channels e.g. phone, email, or IM
- Responsible for, deploying, configuring, and supporting user devices (Laptops, workstations, smart devices, printers)
- To either resolve or escalate incidents and service requests in a timely manner and according to service level agreements (SLAs)
- To carry out the following daily checks: service desk tickets and backup reports. Where an issue is identified, a ticket needs to be raised in the ITSM tool and actioned appropriately
- Troubleshooting / repairing desktop PC's, laptops, and installations
- To carry out user administration (e.g., new starter account creation/leaver)
- To provide input to process documentation
Training
Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
- 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- 8.00am - 4.30pm or 9.30am - 6.00pm. Initially you will be fully office based, eventually working from home on a Friday and Monday every other week.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 3rd February 2026
- Start Date
- Tuesday, 10th February 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)