2nd line support role (French Speaking/Fluent)

2nd Line Technical Support (French Speaking/Fluent)

Contract

Inside IR35

£260.00 p/d

6 months Duration

Fully Remote Role.

The Role - The role involves serving as a 2nd line technical support professional to address online user tickets in the US/Canada. The role itself will cover the US hours (Typical hours 11am - 7pm for example)

Key requirements

*Must be French Speaking/Fluent*

Desktop Support Experience: Proficiency in addressing desktop-related technical issues and inquiries.

Office 365 Experience: Familiarity with Microsoft Office 365 suite, including troubleshooting and user support.

Dell Hardware Experience: Expertise in working with Dell hardware components, resolving hardware-related concerns.

Service Now Experience: Competence in utilizing Service Now, a platform for IT service management and support.

Windows 10/11 Experience: Hands-on experience with Windows operating systems, including troubleshooting and user assistance.

Set Up Experience (Audio Visual): Proficient in setting up and troubleshooting Audio Visual equipment, ensuring seamless functionality for presentations and meetings.

2nd Line Technical Support (French Speaking/Fluent)