IT apprentice

This role will support the IT Service Desk. You will be the first point of contact for all IT support for internal clients, resolving IT tickets or distributing tickets them to relevant members of the IT team.

Role

Your duties will include:

  • Serving as the first point of contact for internal customers seeking technical assistance in a timely fashion.
  • Performing troubleshooting through diagnostic techniques, using current documentation and ongoing training to assist you.
  • Updating current documentation on all internal procedures conducted.
  • Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
  • Assisting in maintenance of core infrastructure.
  • Be inquisitive, have a thirst for learning and be customer focused. 

Training

Information Communications Technician Apprenticeship Standard Level 3. Training will be delivered both in college and in the workplace. 

Potential full-time position upon completion of the apprenticeship. 

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
GLOUCESTERSHIRE COLLEGE
Working Week
Monday- Friday. (Hours to be confirmed).
Expected Duration
2 Years
Positions Available
1
Closing Date
Friday, 1st August 2025
Start Date
Monday, 8th September 2025

Desired Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Problem solving skills
  • Team working

Qualifications

  • English GCSE, grade 4 (Essential)
  • Maths GCSE, grade 4 (Essential)

About the Employer

ECCTIS LTD
At Ecctis, our vision is to be the acknowledged global leader in the international qualifications and recognition arena. Our mission is to be the preferred source of expert advice on the recognition and comparability of qualifications and skills internationally, building on our advanced research and our established knowledge and experience of education systems across the world. Ecctis delivers a wide range of services, products, and projects in the field of international education. We help make sense of international qualifications and support a range of clients including individuals, universities, and colleges, awarding bodies and government ministries.
Company
ECCTIS LTD
Location
SUFFOLK HOUSE, 68-70 SUFFOLK ROAD, CHELTENHAM, England
Employment Type
Advanced Apprenticeship
Salary
£19,500 a year
Posted
Company
ECCTIS LTD
Location
SUFFOLK HOUSE, 68-70 SUFFOLK ROAD, CHELTENHAM, England
Employment Type
Advanced Apprenticeship
Salary
£19,500 a year
Posted