IT Helpdesk Support Technician

Our client is a global software solutions company with UK headquarters located in Victoria, London. They are now seeking a IT Helpdesk Support Technician for a 6 month contract (likely extension) where you will benefit from great technical support from your colleagues. This role is based on site in Victoria.

Responsibiities

Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers.

• Troubleshoot issues as 1st, 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
• Troubleshoot and replace laptop and PC hardware.
• Provides professional-level phone support to customers.
• Configure, test, and troubleshoot network connectivity and wireless access.

Skills

• Computer graduate or similar
• 1+ years experience in IT Desktop Support.
• Familiarity supporting Mac OS X & Windows 10.
• Familiarity with wired and Wi-Fi Networking with Windows Active Directory preferred.
• Ability to work independently and within a team.

Benefits

• Technical support given. Possible extension.
• Global company.
• Free breakfast