IT Technician Apprentice
Elmdale are looking for an apprentice who has a genuine interest in IT Support to train as a Technician to work alongside their friendly team. Their experience with apprentices and thorough training will ensure you are taught to fix computers and issues onsite and in the workshop and work on technical requests and projects.
Role
Responsibilities:
Performing administration tasks;
- Assisting field engineers on customer sites with more complex issues
- Assisting with technical project work
- Call answering and logging of support tickets
- Using the initiative to learn and be up to date with the latest technologies
- Fixing computers and issues onsite and in the workshop
- Processing and working on technical requests through to resolution or escalation to 2nd line
- Monitoring and responding to emails/support tickets
- Supporting the team to assist with technical problems
- Working with customers in identifying I.T. problems and advising on solutions
- Logging and keeping records of customer queries
- Working with team members to meet deadlines
- Performing office tasks such as checking and accepting deliveries.
Training
You will work towards the Level 3 Information Communications Technician Standard, this will be delivered through blended learning, with learning once a month, some in person and some remote training and reviews.
Functional skills Level 2 maths and English would be delivered remotely or in person if required.
The successful candidate will be provided with ongoing in-house training and opportunintes for personal development are encouraged.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- WEST BERKSHIRE TRAINING CONSORTIUM
- Working Week
- Monday to Friday 9am - 5.30pm with 30 minutes lunch.
- Expected Duration
- 2 Years
- Positions Available
- 1
- Closing Date
- Friday, 23rd May 2025
- Start Date
- Monday, 16th June 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Analytical skills
- Team working
- Willingness to learn/study
- self motivated
Qualifications
- Maths GCSE, grade 4/C (Essential)
- English GCSE, grade 4/C (Desired)
About the Employer
ELMDALE MAINTENANCE LTD
Elmdale Maintenance Limited is one of the most respected and well established suppliers of digital colour photocopiers, printers and document management solutions in the south, with an rivalled reputation for customer service.
- Company
- ELMDALE MAINTENANCE LTD
- Location
- UNIT 4-5, BACCHUS HOUSE, CALLEVA PARK, ALDERMASTON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,704 a year
- Posted
- Company
- ELMDALE MAINTENANCE LTD
- Location
- UNIT 4-5, BACCHUS HOUSE, CALLEVA PARK, ALDERMASTON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,704 a year
- Posted