Inside Channel Account Manager (MSP)
Summary
TBA
Job Description
FUNCTIONAL RESPONSIBILITIES AND DUTIES
TBA
Job Description
FUNCTIONAL RESPONSIBILITIES AND DUTIES
- Engage with your partners virtually (phone and video-call), driving activities and acquisition by supporting their day to day operational requirements.
- Build a collaborative business relationship with your Partner accounts and their customers. Understand and get to know the key decision makers within each organisation to positively influence as required.
- Primarily deal with volume partners
- Perform profiling of partners on daily bases with aim to identify partners with potential and pass them to CAMs.
- Create the pipeline with your accounts with focus on exisitng business and upsell.
- Be able to accurately forecast revenue on a weekly and monthly basis.
- Keep up with ESET's product range (sales and basic technical level) and respond to queries and outline the benefits when necessary to your Channel Partners. Counter any competitive claims.
- Keep reseller and customer company information and all activities up-to-date in CRM system .
- Assist resellers in operation tasks to process Deal registration and Orders
- Achieve monthly and annual revenue and KPIs targets.
- Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company. REQUIREMENTS Education:
- Degree or equivalent is desirable, preferably in IT or cyber related subject
- GCSE (or equivalent) in Maths & English( high school) Experience:
- Years of work experience: 4 Knowledge:
- Basic Knowledge of Microsoft Excel and Word
- Knowledge of Outlook Language:
- English – B2 Communication:
- N/A Managerial skills:
- N/A Personal characteristics:
- Ability to multi-task whilst under pressure