QA Manager - Credit Risk Decisioning

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.

We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit

Role: QA Manager – Credit Risk Decisioning

BU/Segment: Banking / Analytics

Location: Halifax, United Kingdom (Flexible hybrid working)

Employment Type: Umbrella Contract (Inside IR35) to start ASAP

We are seeking an accomplished QA Manager to lead the quality assurance and testing of complex credit risk decisioning programmes within the retail banking domain. In this senior role, you will define and execute the end-to-end QA strategy, ensuring that all credit risk systems and processes meet the highest standards of quality, compliance, and performance.

You will collaborate closely with delivery, business, and technology teams to validate decisioning logic, drive agile testing practices, and ensure alignment with business objectives and regulatory requirements. This position offers an exciting opportunity to influence large-scale transformation programmes, lead high-performing QA teams, and drive continuous improvement within a dynamic, fast-paced, and highly regulated environment.

As part of your duties, you will be responsible for:

• Develop and own the QA strategy and framework for credit risk decisioning systems and processes.
• Lead test planning, execution, and automation, ensuring quality, compliance, and audit readiness.
• Collaborate with delivery, business, and technology teams to validate solutions and ensure alignment with business intent.
• Drive agile testing practices, including continuous integration, test automation, and iterative validation.
• Oversee defect management, risk assessment, and root cause analysis to uphold quality standards and delivery timelines.
• Mentor and guide QA teams to adopt best practices, fostering a culture of continuous improvement and delivery excellence.

Qualifications and experience we consider to be essential for the role:

• Proven experience in retail banking, with a solid understanding of credit risk strategies and decisioning logic.
• Ability to interpret and validate decisioning rules against business and compliance requirements.
• Strong hands-on experience in SAS programming for data validation, test data creation, and analysis.
• Proficiency in Excel and QA/testing tools; experience in test automation and CI/CD environments.
• Demonstrated success managing large-scale QA programmes with multiple stakeholders.
• Excellent stakeholder management, communication, and leadership skills.

Skills and Personal attributes we would like to have:

• Experience testing credit risk systems or supporting strategy optimisation initiatives.
• Advanced SAS programming skills for testing and data validation.
• Prior QA leadership experience within major retail banks.
• Professional certifications such as ISTQB, Agile, or Project Management (e.g. PMP, PRINCE2).

To be considered for this role, you must already be eligible to work in the United Kingdom.