ICT Support Officer

East Cambridgeshire District Council is looking for an ICT Support Officer to help drive forward our modern, customer-focused digital services.

Location: Ely, CB7 4EE

Salary: £33,699 – £38,220 per annum plus benefits

Job Type: Full Time, 1x Permanent, 1x Fixed Term Contract

Closing Date: Friday 5 December 2025

About Us:

East Cambridgeshire boasts excellent transport links, stunning countryside, vibrant markets, and welcoming communities and it one of the UK's happiest and healthiest places to live.

East Cambridgeshire District Council takes pride in its innovative approach to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment.

ICT Support Officer - The Role:

In this role you will work within the ICT Service team, delivering support for the council’s hardware and software infrastructure. You’ll collaborate closely with the ICT Support Team Leader and liaise effectively with the ICT Support and helpdesk Team and third-party organisations.

ICT Support Officer – Key Responsibilities:

- Provide 2nd line IT technical support for the council’s IT systems for officers, members & Trading Companies using the council’s ticketing system

- Maintain the corporate Business Case Management systems for all departments, including upgrades, security vulnerability patching and server maintenance

- Responsible for Microsoft 365 platform identity and access management for users in the 365 suite of applications e.g., SharePoint, Entra, Teams, Power BI and exchange etc

- Technical support of the Council VOIP Telephone system, including server maintenance and configuration, upgrades and security vulnerability patching

- Take the lead role in allocated ICT projects

ICT Support Officer – You:

- A Level/Degree or equivalent

- 3-5 years’ experience working in an ICT environment planning, installing, maintaining and supporting business applications

- Working knowledge of: Windows Operating system, Microsoft Office, GIS Systems, LLPG

- Ability to acquire "technical know-how" as appropriate

- Knowledge and understanding of effective customer care

- Understanding of VOIP Telephone systems

- Good interpersonal skills to develop and maintain good working relationships

ICT Support Officer – Benefits

In return, East Cambridgeshire District Council offers a range of benefits including:

- Flexible working

- Childcare scheme (in approved cases)

- Training and development

- Occupational health program

- Holidays, sickness and salary pension scheme entitlements

Application Process:

Any offer of employment will be subject to a satisfactory Disclosure and Barring Services check.

Closing date for completed applications is Friday 5 December 2025The selection process will be held week commencing: Monday 15 December 2025

Please note that only candidates selected for interview will be contacted by the HR Department with the confirmation of an interview. If you have not been contacted by that date, please assume your application has not been successful on this occasion.

To be considered for this exciting ICT Support Officer role, click ‘Apply’ now!