Systems Administration Specialist (EPMA)
Job summary
The System Administration Specialist is a key member of the EPMA Systems team. The post will be responsible for the maintenance of the Trusts application suite and systems, ensuring continuity of service, resolution of ongoing operational issues, training of users and generation of reports.
The post is a specialist technical role in a team of specialist application staff, and acts as a point of escalation for the Systems Team or the wider Digital Department. The System Administration Specialist is responsible for ensuring incidents and service requests are managed effectively and in accordance with Service Level Agreements (SLA's).
The post is a subject matter expert for clinical and non-clinical applications, minimising the service impact of any issues, changes or problems associated with the Trusts EPMA system suite. The role incorporates customer care, vendor or relationship management, operations and communications co-ordination.
The post holder is also responsible for working closely with the project and Pharmacy teams, ensuring system upgrades or new application implementations are planned or executed safely and effectively. This involves working as part of a team or on an individual basis with application vendors, internal or external stakeholders and other technical experts, ensuring assigned project tasks are completed within project tolerances.
Main duties of the job
Maintain specific, in depth knowledge of the EPMA system and related applications supported by the applications team
Maintain a comprehensive knowledge of current working practices within the Trust
Utilise expert knowledge to resolve a range of varied, complex technical issues and explain complex situations in simple terms to staff at all levels
Develop Standard Operating Procedures (SOPs) for routine activities, ensuring all systems administrators adopt standard working practices, and provide procedures for the technical teams to enable them to undertake repeatable, low risk operational tasks
Establish procedures for the routine support or maintenance of the EPMA system, ensuring health and performance is monitored or maintained to an optimal level
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
Work with the Senior Systems Administration Specialists to review the quality of systems support and focus on continual service improvement
Work with other members of the Digital, Infrastructure and Informatics teams to manage and resolve EPMA system related issues and queries
To train and support staff in all necessary aspects of the EPMA system
To analyse and provide reports on the EPMA system as a matter of routine and when requested
To liaise closely with system supplier to ensure electronic medicines management issues are raised and resolved in a timely manner
To work as part of the Saturday/Bank Holiday Pharmacy team when required ensuring high standards, compliance and duties of a Pharmacy Technician are maintained
Ensure continued compliance with GPhC Pharmacy Technician regulations and carry out activities to maintain registration with the GPhC
For full details of the job description and person specification, please refer to the attached job description and person specification
Person Specification
Education/ Qualification/ Training
- Relevant Digital Degree or equivalent knowledge and relevant experience
- Recognised qualifications or training relevant to the role
Experience
- Experience of system configuration and maintenance (Rio)
- Strong experience of diagnostic and fault resolution across a clinical systems
- Experience of supporting clinical applications within the Trust, such as, RIO, EMIS, SystmOne, JAC
- Experience of working and liaising with Third Party Suppliers
- Experience of working with a range of staffing groups including clinicians, nursing and managers.
- At least 2 years experience of working within an NHS digital department or equivalent
Knowledge and Skills
- Good knowledge of advanced Rio system configuration
- Understanding of Information Governance, Digital Security and confidentiality
- Excellent knowledge of MS Office products.
- Good SQL knowledge and skills
- Ability to work across organisational and professional boundaries
Personal
- Good analytical and problem solving skills
- Ability to work independently, using own initiative and as part of a team
- Strong communication skills both written and verbal
- Ability to organise and prioritise own workload and that of others and adjust plans as required both in the short and long term
- Able to work flexibly to meet the demands of the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website.
Employer details
Employer name
East London NHS Foundation Trust
Address
The Green
1 Roger Dowley Court, Russia Lane
London
E2 9NJ
Employer's website
https://www.elft.nhs.uk/