IT Service Desk Analyst
Location: East Kilbride – 3 days per week (Monday, Tuesday, Wednesday)
Shift Pattern: 24/5 rotational shifts (including nights)
Join a Global Leader in IT Solutions as an IT Service Desk Analyst
Are you ready to take your IT support career to the next level? A global leader in technology solutions is seeking a talented Service Desk Analyst to join its dynamic team in East Kilbride.
This is more than just a job, it’s an opportunity to develop your skills in a truly global environment , with access to world-class training programs, certifications, and career progression pathways .
What You Will Do
- Own IT tickets from start to resolution, providing clear communication and timely updates.
- Troubleshoot hardware and software issues across Windows, Mac, and mobile platforms.
- Support onboarding and offboarding processes, including account management and provisioning.
- Collaborate with IT teams to resolve complex issues while maintaining accountability.
- Contribute to knowledge base articles and process improvements.
- Assist with projects, system upgrades, and maintenance tasks.
Your Experience
- Strong communication skills and a customer-first mindset.
- Minimum 12 months experience in a Service Desk or Helpdesk environment.
- Experience with Windows 10/11, Microsoft 365, Active Directory.
- Basic networking knowledge (DNS, DHCP, VPN) and familiarity with cloud platforms like Azure AD and Intune.
- Cybersecurity awareness, including MFA and phishing prevention.
- Desirable certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation v4.
Why This Role?
- Training & Development: Access to structured learning programs, vendor certifications, and mentorship opportunities to accelerate your career.
- Global Exposure: Work within a worldwide support network, gaining experience with diverse technologies and international teams.
- Be part of a global technology leader driving innovation and excellence.
- Work with cutting-edge tools and contribute to continuous improvement.
- Enjoy a collaborative team culture focused on professional growth.
Benefits Package:
- 27 days annual leave + 4 statutory days
- Private Health Insurance
- Matched Company Pension contributions (up to 9% of base salary)
- Life Insurance
- Performance-based discretionary bonus
Ready to make an impact and grow your career on a global stage? Apply today and help deliver IT excellence to customers worldwide!