Information Technology Support Analyst

IT Support Analyst – IT MSP

Full-time, Permanent

Edinburgh Hybrid / Onsite (must be able to commute to Edinburgh regularly)

£30,000 - £38,000 p.a starting salary

Excellent benefits

Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.

The Organisation

This fantastic opportunity is with a highly reputable, award-winning managed service provider. They are a tier 1 Microsoft Partner with other key strategic partnerships.

Market leading benefits package & training programme, high employee satisfaction, & a list of reliable, long-term clients that they are already engaged with.

The Job & Skillset

This position is hiring for an experienced IT support analyst or engineer, working across all levels of support, from Tier 1 to Tier 3.

Wide variety of tasks & support needs, it is important that this hire won't shy away from difficult tickets or avoid simple tickets.

The key expertise required here is across Azure, Intune, & 365.

• Must have some experience with Azure, ideally with alerts
• Strong general Microsoft experience, particularly with 365 administration
• Intune experience is also important – ideally configuration & setting up policies
• Prior experience within an MSP, agency, consultancy, or similar client-facing environment is a very nice addition, but not required.
• Automation & scripting skill another nice-to-have
• Enthusiastic, encouraging, & pleasant team member – attitude goes a long way!

Please apply with CV to be considered. More details will be provided during first conversation.

Our client is an equal opportunities employer & values the unique perspective a diverse workforce brings to what they do.