IT Support Analyst

IT Service Desk Analyst

£28,000 - £34,000 | Macclesfield (Hybrid – 3 days onsite)

Support users. Solve problems. Keep things running.

You know the difference between a quick fix and a proper solution and you’ve got the experience to know when to apply each.

Whether it’s a forgotten password, a printer on strike, or something buried deep in the DNS config, you’re the one people trust to get it sorted. You’re calm under pressure, confident with users, and just as comfortable dealing with 1st line tickets as you are jumping into 2nd line troubleshooting.

This is your opportunity to join a well-established IT team in Macclesfield, supporting over 4,500 users across a complex Windows environment. It’s a hybrid role with a good mix of BAU support, infrastructure monitoring, and the chance to contribute to ongoing projects.

What’s in it for you?

• Salary: £28,000 - £34,000 (depending on experience)
• Location: Macclesfield - 3 days onsite, 2 days from home
• Tech Environment: Windows Server, Active Directory, O365, Exchange, DNS, DHCP, Intune, Azure
• Support Variety: 1st and 2nd line across desktops, mobile, cloud, infrastructure, and networking
• Team: Work with a collaborative, global IT team supporting users across 180+ locations
• Perks: Pension (up to 10% matched), life assurance, 25 days holiday, free parking, and more
• Career Progression: Opportunities to progress internally

What you’ll be doing:

• Handling 1st and 2nd line support queries from users across multiple locations
• Managing and resolving incidents in line with ITIL-based processes and SLAs
• Troubleshooting across Microsoft technologies, AD, Exchange, File Shares, Group Policy, and O365
• Monitoring infrastructure health and field-based systems
• Supporting mobile devices (iOS/Android) and managing endpoints using Intune
• Getting involved in IT upgrade projects and continuous service improvement initiatives
• Acting as a friendly, professional point of contact for users and escalating where necessary

What you’ll bring to the table:

• Solid experience in a service desk role supporting Microsoft-based environments
• Good knowledge of Windows OS (client and server), AD, DNS, DHCP, and M365
• Some hands-on exposure to cloud platforms like Azure and tools like Intune
• A customer-first mindset with excellent communication and troubleshooting skills
• Familiarity with ITIL practices and working in structured ticketing environments
• Bonus points for certifications (MCSA, MCSE, ITIL Foundation), but not essential

This is a great opportunity if you're looking for a role with real variety, long-term stability, and space to grow all within a friendly, people-first organisation.

Ready to join a team that keeps the business moving?

Send your CV to bob . bath @ mexasolutions . com and let’s have a chat.