2nd line IT support

2nd Line IT Support

London based

The candidate will provide these services to the end customer:

• End-user device support (Windows/Mac desktops/laptops)
• Printer and peripheral troubleshooting
• Network patching and basic networking fixes
• Software installation and basic troubleshooting
• New user setup, movers and leaver offboarding
• Asset Management
• Ticket triage and escalation
• 1st and 2nd line support

Candidates will need to have:

• Strong field experience
• Familiarity with ticketing systems (Halo PSA, Autotask, Service Now etc).
• Familiarity with RMM tools like (Datto RMM, Ninja RMM etc)
• Has strong communication skills
• Work well under pressure

For more information please apply asap

Gigabit Group acts as an employment business for temporary positions and an employment agency for permanent positions. Gigabit Group is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.