2nd Line Support Technician

2nd Line Support Technician – Managed Service Provider (MSP)Location: South SheffieldSalary: £28,000 – £35,000 (dependent on experience)Type: Permanent, Full-time

Elevation Tech & Transformation are supporting a well-established Managed Service Provider based in South Sheffield, who is seeking an experienced 2nd Line Support Technician to join their growing technical team. This is an excellent opportunity for someone with solid MSP or SLA-based service desk experience to develop their career within a supportive and technically varied environment.

Key Responsibilities:

• Provide 2nd line technical support to clients across a range of industries
• Manage and resolve incidents and service requests within defined SLA targets
• Support and maintain Windows Server environments and virtual platforms (VMware)
• Administer and troubleshoot Active Directory, Group Policy, and Microsoft 365
• Support Exchange Online, Conditional Access, and Multi-Factor Authentication (MFA)
• Configure and maintain networking infrastructure, including LAN, WAN, VPN and Wireless
• Manage and support SQL Server, ensuring performance and reliability
• Configure and support firewalls (NAT, PAT, ACLs) and manage antivirus solutions

Key Skills & Experience:

• Previous experience working for a Managed Service Provider or within an SLA-driven service desk environment
• Strong technical knowledge of:
  • Windows Server and Microsoft 365
  • VMware / virtualised environments
  • Networking – LAN, WAN, VPN and Wireless
  • Active Directory and Exchange Online
  • Firewalls – NAT, PAT, ACLs
  • SQL Server
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to manage workloads and prioritise effectively in a fast-paced environment

To find out more contact us today!