IT Support Engineer

IT Support Engineer – Northampton

£40,000 - £50,000 DOE

Elevation Tech & Transformation are exclusively recruiting an IT Support Engineer for one of our key clients based in Northampton. This is a hands-on role where you will support the Head of IT in managing and maintaining the organisation’s internal software, hardware and infrastructure, while delivering high-quality 1st and 2nd line support and working closely with third-party providers.

You will play a key part in ensuring systems are secure, reliable and continuously improved, while providing outstanding technical support to users across the business.

Key Responsibilities

• Provide 1st & 2nd line IT support across the business
• Prepare and configure hardware, operating systems and applications
• Maintain IT systems documentation and user guides
• Create and manage user accounts and profiles
• Support the rollout of new applications and technologies
• Prioritise and manage workload using internal tracking systems
• Respond to support requests within agreed timescales
• Manage and maintain the IT asset management system
• Produce reports for the IT & Business Support Manager
• Identify and escalate recurring issues and risks
• Support existing infrastructure and core IT systems
• Assist with initiatives to improve productivity and security
• Ensure compliance with IT policies and best practice
• Keep IT equipment organised and safely stored
• Liaise with third-party IT providers on tickets and project work

Role Requirements

• Demonstrable experience in an IT support or infrastructure environment
• Strong experience with:
  • Office 365, Azure, Active Directory, Intune
  • Veeam, VMware, Hyper-V
• Familiarity with IT Asset Management tools and processes
• Solid understanding of networking fundamentals
• Excellent communication and customer service skills
• Strong organisational and task management ability
• Confident challenging processes and proposing improvements
• Proactive, driven, and motivated to continuously improve

Desirable

• Exposure to Mitel telephony systems
• Knowledge of security products and the wider cyber threat landscape

This is an excellent opportunity for an experienced IT Support Engineer looking to take on a broad, impactful role within a supportive and forward-thinking environment.