Business Application Support Analyst

Escone Solutions supports and implements various 3rd party finance software solutions across several well-established organisations and is looking for a new Business Applications Support Analyst to join our team.

The role will be full-time and Aberdeen based but occasional travel may be required to client sites around the UK and Ireland.

Within this role, your responsibilities will be, but are not limited to:

Key Responsibilities

• Monitor and resolve application support tickets via the help desk (Escone Assist).
• Ensure that agreed-on client SLAs and KPIs are met via the help desk (Escone Assist).
• Collaborate closely with the support team.
• Test system changes and document test plans.
• Liaise with 3rd party software providers when additional support is required.
• Adhere to change control process and documentation requirements.
• Assist with creating project documentation i.e., issues logs, status updates etc.

Desirable Experience

• An understanding of Finance and Accounting.
• Experience working with or supporting iplicit, Sage and OpenAccounts.
• Software experience with a focus on business applications.
• Experience developing test plans.
• Experience in the full life cycle of software development.
• Experience in managing change

Essential Attributes

• Strong Team Player
• Strong verbal and written communication skills.
• Good telephone manners.
• Ability to work unsupervised and within a close team environment.
• A good general understanding of business systems and interfaces.
• Attention to detail and strong analytical skills. Proactive when dealing with issues.
• Logical approach to problem solving.