Customer Success Manager - Dutch Speaking SaaS / Sustainability / Supply Chain

Customer Success Manager – Dutch Speaking (SaaS / Sustainability / Supply Chain)

Location: London - Hybrid (Once a week in office)

Languages: Fluent Dutch & English

Type: Permanent | Full-time

Are you passionate about driving customer success in a mission-led tech environment?

We’re working with an innovative scale-up that’s transforming how global supply chains ensure transparency, sustainability, and compliance through cutting-edge technology.

As a Dutch-speaking Customer Success Manager, you’ll play a pivotal role in building long-term relationships with enterprise customers across Europe — ensuring smooth onboarding, strong product adoption, and measurable business outcomes.

What You’ll Do

• Act as the trusted partner for a portfolio of Dutch and European enterprise clients.
• Lead onboarding, training, and adoption journeys to ensure maximum value from the platform.
• Develop and execute success plans aligned to each client’s goals and compliance needs.
• Work closely with Product, Operations, and Technical teams to deliver an exceptional customer experience.
• Monitor usage and engagement metrics, identifying opportunities for growth, renewal, and expansion.
• Translate customer feedback into actionable insights to help shape product improvements.

What We’re Looking For

• Fluent in Dutch and English (written and verbal).
• Proven experience in Customer Success, Account Management, or Implementation within a SaaS or B2B tech environment.
• Strong client-facing and stakeholder management skills — confident communicating with senior decision-makers.
• A proactive, consultative approach with the ability to guide customers through change and adoption.
• Interest or experience in sustainability, ESG, or supply chain traceability would be highly advantageous.
• Excellent organisational and communication skills, with an eye for process and detail.

Why You’ll Love It

• Be part of a purpose-driven tech company solving real global challenges.
• Collaborate with an international team that values integrity, innovation, and impact.
• Competitive salary package with opportunities for growth and development.
• Work in a dynamic, fast-paced environment where your ideas truly make a difference.

Interested?

If you’re a Dutch-speaking CSM ready to help organisations build trust and transparency across their supply chains, we’d love to hear from you.