Service Desk Operator - Manchester - £30,000

Service Desk Operator - Manchester - £30k + Excellent Benefits 

About the Role:
Do you have a passion for IT and customer service? We are looking for a Service Desk Operator to join our growing IT support team. As the first point of contact for technical issues, you will provide first-line support, troubleshooting IT problems, and ensuring that user requests are handled quickly and efficiently.

Key Responsibilities:

• Act as the first point of contact for IT-related queries and issues.
• Log, track, and resolve incidents or escalate them to the appropriate team.
• Diagnose and troubleshoot basic software, hardware, and network issues.
• Provide guidance to users on IT best practices and available self-service options.
• Work closely with managed service providers to resolve technical problems.
• Ensure timely updates and communication to users about their service requests.
• Maintain accurate records of incidents and resolutions within the IT service management system.
• Contribute to the knowledge management database to improve first-time fix rates.

• Experience in a customer-focused IT support role.
• Strong troubleshooting skills for Windows operating systems and Office applications.
• Knowledge of networking, telephony, and end-user hardware support.
• Ability to explain technical concepts clearly to non-technical users.
• Strong communication and problem-solving skills.
• A team player with excellent attention to detail and time management skills.

• A fast-paced and engaging work environment.
• Opportunities to grow and develop your IT support skills.
• Training and development opportunities to enhance your career.