Desktop Support Technician

WERE HIRING AS A DESKTOP SUPPORT TECHNICIAN L2 IN CAMBERLEY, UK!

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician L2 to manage hardware, software, and IT assets across multiple locations in and around the Camberley region. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Key Responsibilities:

On-Site & Remote Support:

• Provide comprehensive IT support for remote sites in and around the Camberley region.
• Offer after-hours on-call support for designated sites as required.
• Travel to customer locations across the region as needed.

Infrastructure Management & Maintenance:

• Install, configure, and maintain complex hardware and software systems in the field.
• Maintain and update the existing network infrastructure, including adding connectivity via copper and fibre.
• Manage and monitor client networks and systems, including servers, routers, switches, and firewalls.
• Develop and implement system maintenance procedures to ensure maximum system uptime.
• Perform LAN and Voice MACDs (Moves, Adds, Changes, and Deletions).

Hardware & Asset Management:

• Manage the Hardware Depot/ Hardware Recovery Centre.
• Handle loaner equipment management, parts ordering, and inventory management.
• Oversee shipping and receiving operations.
• Perform new PC setup, installation, re-imaging, and end-user data transfer.
• Provision authentication hardware like active smart cards, Active Keys, and smart card readers.

Administrative & Customer Service:

• Create and maintain detailed documentation of hardware/software systems and procedures.
• Manage inventory of spare equipment and supplies, maintaining accurate spreadsheets.
• Provide exceptional customer service, ensuring client needs are addressed promptly and professionally.
• Act as a liaison between clients and vendors to ensure effective issue resolution.
• Participate in operational meetings as required.
• Provide support to other HPIT support teams as needed.
• Manage and resolve incidents through to completion.

Requirements

• At least 1 year of experience in a technical support or IT field engineering role.
• Proven practical work experience in a similar role.
• Advanced knowledge of Windows OS (knowledge of Mac or Linux is a bonus).
• A valid UK driver's license and personal vehicle for travel to sites.
• Fluency in English is essential.
• Willingness to travel to customers across the region as required.

Required Skills & Competencies:

• Excellent problem-solving and analytical skills.
• Strong organisational and interpersonal skills.
• Ability to manage schedule on multiple projects effectively.
• Transparent and effective communication skills.

Join Excis and be part of a team that values your growth and celebrates your success!