Onsite Technical Services

Role title: Onsite Technical Services

Location: Onsite, 5 days per week. There are two positions: one based in London and one in Southampton.

Day rate: £200 per day

Working Pattern: Mon to Fri (Site Cover from 08:00 - 18:00; 8hr shift to include 30 min break)

Start date: London: 5/12/25 Southampton: 05/01/26

End date: 30/06/2026 (possibility of extension)

Brief overview on the role/project:

• Opportunity to work with a Global customer account
• The role itself encompasses managing fault calls, service requests and planned changes, Smart-Hands support and manning the 'TechDeck'. (PC/Laptop builds, OS configuration, AD administration, some hardware repair).
• This position will require an engineer capable of building key relationships with end users, including VIP/Executives/Senior Management and their support staff
• Capable of taking ownership of complex cases and managing end to end resolution
• Some project work may be required and some flexibility to work offsite and out of hours may be requested

Mandatory skills:

• Personable - Must be able to communicate at all levels and represent the TechDeck at the highest level
• Strong organisational and admin skills
• Attention to detail
• Deskside capabilities
• S-NOW
• Office 365
• Windows 11
• Asset Management
• Documentation creation

Desirable skills:

• AV support (or a willingness to learn)
• An appreciation of new technologies with an appetite to work with and support integration of these technologies into the workplace