Job Vacancy

IT Apprenticeship

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As an IT Apprentice with F1Group, you’ll be part of a supportive team that works with schools and businesses every day, tackling everything from setting up computers to keeping networks secure. You’ll earn while you learn, get hands-on with real IT challenges, and build skills that can take you anywhere in the tech world.

Role

  • Provide customer support via phone and face-to-face interactions.
  • Manage daily tickets through Mojo, ensuring updates and resolutions meet business SLA timeframes.
  • Work at our workbenches to fix PC components, and install and configure hardware and software.
  • Assist with customer networking, including servers, firewalls, and switches.
  • Reset passwords, manage user details, and perform data recovery.
  • Participate in site visits for hardware installation and network configuration.
  • Working on PowerShell
  • Working on cloud platforms and servers

Training

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
BALTIC TRAINING SERVICES LIMITED
Working Week
9am-5:30pm Monday to Friday.
Expected Duration
1 Year 4 Months
Positions Available
1
Closing Date
Friday, 17th October 2025
Start Date
Saturday, 18th October 2025

Desired Skills

  • IT skills
  • Problem solving skills
  • Willingness to learn

Qualifications

  • English GCSE, grade 5 (Essential)
  • Maths GCSE, grade 4 (Essential)

About the Employer

F1 GROUP (UK) LIMITED
Since 1995, F1Group has been delivering IT differently:- We are customer-centric in everything we do. The broadest skillset means we can fix all your existing issues. We fix problems faster because we are certified and qualified by all major vendors. We are trustworthy, established in 1995, and staff have enhanced DBD / CRB. When you need us, we have a help desk that is permanently staffed. We will improve your operational efficiency with our digital transformation. We don’t hide behind pointless “Response Time” SLAs. We target ourselves against metrics that matter to you. We transform your organisational landscape by guiding you through our digital innovation.
Company
F1 GROUP (UK) LIMITED
Location
Unit 2, Kingsley Court, Kingsley Road Lincoln Fields, Lincoln, England
Employment Type
Advanced Apprenticeship
Salary
£17,000 a year
Posted
Apply Now
Apply Now
Company
F1 GROUP (UK) LIMITED
Location
Unit 2, Kingsley Court, Kingsley Road Lincoln Fields, Lincoln, England
Employment Type
Advanced Apprenticeship
Salary
£17,000 a year
Posted