IT Solutions Apprentice
The primary role of the IT Apprentice is to be a point of contact for our customers via phone and IT Support Portal. This is a junior position, working alongside the Service & business partnering teams and is an ideal starting point for an individual to progress their career as an IT professional.
Role
Support the renewals and procurement process:
- Arranging vendor meetings
- Raising purchase orders
- Process goods on receipt
Support technical project delivery:
- Participate in project meetings, helping to track progress, risks, and action items.
- Work with technical teams and customers to facilitate smooth delivery of IT projects.
- Assist IT Business Partners in understanding business needs and translating them into IT requirements
Support technical installations:
- Support installation of on-site IT equipment such as routers, switches, computers & CCTV
Maintain Assets:
- Keep check on stock of dispatched and returned hardware - update asset system to reflect changes
- Raising and GRN of purchase orders
Documentation:
- Maintain documentation and create user guides where applicable for repeat tasks
- Maintain records, documentation, and reports to support decision-making
- Contribute to user training and communication plans during system changes or upgrades.
Assisting technical and support functions in issue resolution:
- Support resolution of tickets
- Liaise with end users to diagnose and fault find
Training
- Information Communications Technician Level 3
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
There is the potential for this to progress into a full-time position at the end of the level 3 apprenticeship, providing the successful candidate works hard and demonstrates value to the business.
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- ALTHAUS DIGITAL LIMITED
- Working Week
- Monday to Friday 08:30 - 17:00
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 8th August 2025
- Start Date
- Friday, 29th August 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
FLOGAS BRITAIN LIMITED
At Flogas we do things right. We do energy at the right value for our customers. Since 1984, we’ve been doing right for homes and businesses and we’re making great steps to do things right for the environment too as well as doing things right for you, and right by you, wherever you are. Even when things don’t go right, you can rest assured we’ll do everything to put it right. We just know how to do energy right.
- Company
- FLOGAS BRITAIN LIMITED
- Location
- 81 Rayns Way, Syston, Leicester, Leicestershire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted
- Company
- FLOGAS BRITAIN LIMITED
- Location
- 81 Rayns Way, Syston, Leicester, Leicestershire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted