IT Support Apprentice
Are you ready to embark on an epic IT adventure? Your IT Department Ltd is on the lookout for an apprentice IT Support Technician to join our incredible team based in Nottingham. Get ready to provide first-line technical support, configure cool equipment, and even rock some on-site installations.
Role
- Answering customer calls, emails, and even live chats to provide top-notch first-line technical support
- Flex those IT muscles and support Windows PCs, servers, network devices, and printers
- You'll accurately categorise and record service tickets using our IT Business Management System, ConnectWise
- Time to show off your troubleshooting skills!
- You'll tackle incidents with basic troubleshooting methods and document
- You'll keep customer documentation up to date and work towards smashing those service level agreements
- When you're ready, you'll become a master at configuring and setting up equipment in-house
- As you gain experience and confidence, you'll even get to assist with on-site installations of computers and basic networking equipment
Training
- Information Communications Technician Level 3 Apprenticeship Standard
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
- There is the potential for this to progress into a full-time position at the end of the level 3 apprenticeship, providing the successful candidate works hard and demonstrates value to the business
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ALTHAUS DIGITAL LIMITED
- Working Week
- Monday to Friday, with shifts between 7.00am and 6.30pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 2
- Closing Date
- Friday, 8th August 2025
- Start Date
- Monday, 11th August 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
YOUR I.T DEPARTMENT LTD
"We started Your IT over a decade ago because we loved technology but realised most business owners viewed it as more of a ‘necessary evil.’ We figured we could look after the technology, keep it all working and even advise you what you needed to move the business forward. You would then be able to concentrate on what you loved in your business, and if we’re both pursuing our passions then we are going to work well together. We now employ 24 people who share our passion for making the technology in your business work for you. Over the years we’ve honed what we do (we have the awards and accreditations to back it up) and can sum it up in a simple sentence ‘We Exist To Make Our Clients Lives Easier’."
- Company
- YOUR I.T DEPARTMENT LTD
- Location
- 8 FARRINGTON WAY, EASTWOOD, NOTTINGHAM, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted
- Company
- YOUR I.T DEPARTMENT LTD
- Location
- 8 FARRINGTON WAY, EASTWOOD, NOTTINGHAM, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted