IT Solutions Apprentice

Support the renewals and procurement process

• Arranging vendor meetings
• Raising purchase orders
• Process goods on receipt

Support technical project delivery

• Participate in project meetings, helping to track progress, risks, and action items
• Work with technical teams and customers to facilitate smooth delivery of IT projects
• Assist IT Business Partners in understanding business needs and translating them into IT requirements

Support technical installations

• Support installation of on-site IT equipment such as routers, switches, computers & CCTV

Maintain Assets

• Keep check on stock of dispatched and returned hardware– update asset system to reflect changes
• Raising and GRN of purchase orders

Documentation

• Maintain documentation and create user guides where applicable for repeat tasks
• Maintain records, documentation, and reports to support decision-making
• Contribute to user training and communication plans during system changes or upgrades.

Assisting technical and support functions in issue resolution

• Support resolution of tickets
• Liaise with end users to diagnose and fault find

Support colleagues with IT helpdesk enquires

• Taking calls
• Resolving IT support requests
• Escalate cases as required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative

• English GCSE, grade 4/C (Essential)
• Maths GCSE, grade 4/C (Essential)