IT Support Apprentice
Role
Based primarily on a customer site, with supervision, this is a varied and interesting support position which allows the successful applicant to:
- Gain first line support and troubleshooting experience
- Develop the required soft skills to be able to deal with people at all levels within organisations
- Work at a number of client sites over a period of time
- Develop time management skills
- Work within real world IT situations
- Deal with both end user and server administration tasks
- Work with software and equipment from HP, Cisco, VMWare and
- Microsoft in both physical and virtual environments
- Be a valued member of a small team
Key responsibilities will be:
- To provide responsive IT support to client requests
- To provide proactive IT services
- To add value to the IT provision provided by the company
Training
On the apprentice's successful completion of the End-Point Assessment (EPA), the apprentice will receive the following:
- Level 3 Information Communications Technician Apprenticeship Certification
This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.
The apprentice will attend the training in an online classroom with their designated JBC trainer.
When the classroom training takes place will be agreed at the induction meeting between employer, apprentice and JBC Skills Trainer/Mentor. We advise a bi-monthly approach to each module.
Full days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (max 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers.
The Information Communications Technician modules are:
- Cloud Fundamentals (5 days)
- Networking Fundamentals (5 days)
- Mobility and Operating System (5 days)
- IT and Business Principles (5 days)
Possible progression to a level 4 apprenticeship and ongoing career development and progression opportunities upon completion of the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JBC SKILLS TRAINING LIMITED
- Working Week
- 8am - 4:30pm Monday - Friday
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Monday, 1st December 2025
- Start Date
- Monday, 8th December 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade C (4) or above (Essential)
- Maths GCSE, grade C (4) or above (Essential)
- IT GCSE, grade Pass or above (Desired)
- IT A Level, grade Pass or above (Desired)
About the Employer
- Company
- FLUID EM LIMITED
- Location
- BOURN HALL, HIGH STREET, BOURN, CAMBRIDGE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,918.80 a year
- Posted
- Company
- FLUID EM LIMITED
- Location
- BOURN HALL, HIGH STREET, BOURN, CAMBRIDGE, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,918.80 a year
- Posted