IT Support Apprentice
You will be part of a busy IT support team which applies IT support across the whole school estate. Support can range from hardware and software IT incidents and be both remote support and in-person.
Role
Main duties and responsibilities:
Service Desk and Technical Assistance:
- First line ‘break-fix’ assistance to school based users as directed by the site Service Desk queue
- Use the service desk software to report, log and correspond to requests
- Communicate with school-based staff to inform them of action and progress of reported problems
- Assist school-based staff and students with technical issues
- Provide high levels of customer service
Hardware/Software Support and Fault Diagnosis:
- First line support for workstation and laptop support
- Assessment and resolution of hardware/software issues
- First line support for printers
- Basic assessment and resolution of hardware issues
- First line support for ICT peripheral devices (USB devices, Scanners, tablets etc)* Assessment of hardware/software issues
- First line support for interactive whiteboards and projectors
- Basic assessment and resolution of hardware issues
- First line support for wireless access points and hardwired network points
- Basic assessment and resolution of issues
- Complete trouble-shooting tasks on supported infrastructure as directed by the service desk
- Test and change cables as required. (Network, USB, serial, parallel etc)
- Change and diagnose hardware equipment as directed by the service desk
Routine Maintenance and Service Tasks:
- Complete software installations on workstations and laptops as directed by the service desk
- Complete deployment of images to workstation or laptops as directed by the service desk
- Change and replace printer consumables, paper as required
- Restore workstation/laptop images as directed by the service desk
- Complete Active Directory maintenance tasks as directed by the service desk
- Complete backup restores as directed by the service desk
- Complete routine hardware/software maintenance tasks as directed by the service desk
- Report breakages, vandalism or reoccurring problems to the service desk
- Maintain school asset record systems
- Maintain school stock systems
Training
- Information Communications Technician Level 3 Apprenticeship Standard
- Potential full-time role upon successful completion of the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- LIFETIME TRAINING GROUP LIMITED
- Working Week
- Monday - Friday, 08:00 - 17:00
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 18th November 2025
- Start Date
- Tuesday, 25th November 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Team working
Qualifications
- English GCSE, grade C/4 (Desired)
- IT or Digital Related GCSE, grade C/4 (Desired)
- Maths GCSE, grade C/4 (Desired)
About the Employer
ASPIRATIONS ACADEMIES TRUST
The Aspirations Academies Trust, as a sponsor of primary and secondary age academies in England, is committed to raising students’ aspirations so that all young people reach their fullest potential and achieve the success they desire.
- Company
- ASPIRATIONS ACADEMIES TRUST
- Location
- Ruskin Road, Banbury, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted
- Company
- ASPIRATIONS ACADEMIES TRUST
- Location
- Ruskin Road, Banbury, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted