End User Support Analyst

End-User Support Analyst – London – 6 months FTC

A leading professional services organisation is seeking an End-User Support Analyst to provide exceptional IT support and enhance the employee technology experience. This role is ideal for a hands-on support professional who enjoys solving problems, improving systems, and delivering excellent customer service in a fast-paced environment

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Key Responsibilities:

• Deliver IT Support (up to and including 3rd line) to end users across multiple UK sites
• Troubleshoot and resolve hardware, software, and application issues to ensure seamless operations.
• Manage onboarding and offboarding tasks, including equipment setup and account configuration.
• Analyse system performance to identify and implement user experience improvements.
• Maintain high-quality technical documentation and user guides.
• Work closely with technical and applications teams to drive continuous improvement.
• Participate in an on-call rotation for after-hours support as required.

Skills & Experience:

• Proven background in desktop support, IT support, or end-user experience management.
• Ability to work on-site in Central London
• Strong analytical and problem-solving skills with a customer-focused approach.
• Excellent communication and team collaboration abilities.
• MCP and/or ITIL v4 certification - Beneficial

For further details and immediate consideration, please get in touch.